service info

dedicated to providing top-quality service

Our team of engineers, service technicians and software experts provide permanent production support. They contribute to the process, change, improve, and continuously implement new ideas. This quality controlling facilitates recognizing errors before they even happen. Our KAPP NILES service personnel respond quickly. Experts of our service task force in Coburg (Germany), Boulder (USA), Diadema (Brazil) and JiaShan (China) focus on recognizing errors, finding solutions and remedying problems. Regardless where the problem in the world occurs, we send one of our experts with the proper spare part. Customer service for us means immediate response.

     Our services:

  • remote diagnostics, remote operating and data transfer via modem
  • 24 h response time within North America
  • on-call service
  • service hotline: (303) 630 1790
  • technology training
  • preventive maintenance contracts
  • maintenance training (electrical and mechanical)

your contacts

North America+01 303 630-1790service-usa(at)
South America +55 11 4091-5355 service-brasil(at)

24/7 - service hotline


North America

+1 303 630-1790


South America

+55 11 4091-5355